Refund Policy

We really want you to enjoy your journey into the world of Sake and Japanese beauty products and will work hard to resolve any issues you may encounter.

Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must notify Somm-Sake no later than three days after the receipt of products.

Call us on 021 043 6732 or email and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.

We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.

Please note that under the terms and conditions you have no entitlement to return goods for a refund beyond the situations covered above and if Somm-Sake does consent to the cancellation of your order you may need to incur handling charges to return products to Glengarry.